Providing you are returning all the products from a specific retailer, we will refund the standard shipping costs you paid for the original delivery. Unless a product or products you wish to return arrived to you damaged or faulty, you are responsible for the return transportation costs. Where a retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your contract. We will notify you by e-mail once the products reach the retailer and are accepted for return. You will be refunded within 14 days of the retailer receiving back the goods. Please ensure you retain a proof of postage receipt so in the unlikely event your parcel goes missing, you will have proof you sent it. We strongly recommend that you use registered mail (and insure any high-value packages), since neither Fruugo nor the retailer take responsibility for shipments that are lost or damaged during return transportation. If you are returning products to several retailers, you should distribute the products accordingly and send the products to those retailers who shipped them to you initially. Goods must be returned without undue delay and in any event not later than 14 days after notifying us of your cancellation. Please do not ship the return package before you receive the instructions. Our customer care will send you specific instructions on how to ship the return package(s) to the retailer(s). optionally a reason for your return: unsatisfied with item, item didn't match description, damaged item, wrong item, or some other reason.If you wish to return an order, or some of the products included in an order, please notify Fruugo customer care within 14 days of receiving the goods, including the following information: It is your responsibility to ensure that the goods are appropriately packaged to ensure they are not damaged in return transit. They must be unworn/unused with original tags attached and in original packaging. Any goods returned must be in a resaleable condition. Please take reasonable care of the goods whilst in your care.
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